Frequently Asked Questions
Cancel The Order According To The Different Progress Of The Order Status Pending Payment Contact Your Account Manager To Help You Cancel The Order. Confirmed Or Processing We Have Spent Time Reviewing And Preparing Your Order, So We Have Some Rules. The Rules Are As Follows: 1. You Can Cancel The Order Within 5 Hours After Payment, Please Contact Us As Soon As Possible And Get Confirmation 2. If You Want To Cancel The Order Within 5-72 Hours After Payment, We Will Charge You 15% Of The Entire Order As A Service Fee. 3. If After 72 Hours From Your Payment, The Order Cannot Be Cancelled Because The Package Is Ready To Be Shipped. If You Must Cancel, We Will Not Refund. Shipped Or Complete These Orders Have Been Sent Or Successfully Signed For And Cannot Be Cancelled.
A: We Tried To Send 100% Of Your Order, But Some Of The Items Are Out Of Stock. To Save Time We Will Send Your Order With The Items That Are Available. B: We Will Credit Your Account For The Items That Were Purchased But Out Of Stock. You Can Use It In Your Next Order. C: You May Elect To Exchange For Other Items Of Equal or Lesser Value When Contacted.
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